“Please, Don’t Make Me Start Over”: How Dart-Care Helped One Patient Stay on Ozempic

At 48, David G. had finally started to feel hope again. After years of struggling with obesity, his doctor prescribed Ozempic — a treatment that was working. For the first time in a long time, David was seeing real progress and reclaiming control of his health.

But that progress was suddenly at risk. His insurance plan announced it would no longer cover Ozempic, and his doctor, trying to follow protocol, switched him to Trulicity. David was devastated. “I finally found something that works,” he told the Dart-Care team in a call filled with frustration and fear. “Please, don’t make me start over.”

Our answer was simple: “We’ve got you.”

Behind the scenes, the Dart-Care team immediately mobilized. We coordinated directly with David’s physician, the pharmacy, and his employer to initiate a clinical and benefit review. Every document, every conversation, every approval mattered — and we made sure nothing slipped through the cracks.

The outcome: David stayed on Ozempic.

Thanks to a team that understood what was at stake and fought to maintain continuity of care, David’s journey toward better health stayed on track.

Why It Matters: The Power of Staying on Therapy

Medication adherence — staying consistent with the right treatment — is one of the most important factors in achieving long-term health outcomes. When patients are forced to switch medications unnecessarily or face delays in access, it can lead to complications, setbacks, and rising healthcare costs over time.

In David’s case, maintaining access to Ozempic meant more than convenience — it meant sustained weight loss, reduced risk of chronic conditions like diabetes or cardiovascular disease, and a lower likelihood of hospitalization. For the health plan, it meant lower total medical costs and fewer downstream interventions.

At Dart-Care, we focus on more than just filling prescriptions — we fight to ensure our patients can stick with what works. Because when patients stay on therapy, everyone wins.

At Dart-Care, we know the prescription is just the beginning.