“You’re Not Alone”: A Cancer Patient’s Journey with Dart-Care

When Sarah* received her cancer diagnosis, her world shifted. The whirlwind of doctor’s appointments, scans, and unfamiliar medical terms left her overwhelmed and scared. She had just started a new job and wasn’t sure what her insurance covered, let alone how she would access the treatment she needed. Like many patients facing a serious diagnosis, she worried about everything—especially how and when she’d get her medication.

That’s when she learned about Dart.

Her employer’s benefits team and pharmacy benefit manager (PBM) introduced her to Dart as part of her specialty medication coverage. At first, Sarah didn’t know what to expect. She was intrigued by the promise of a more personal, streamlined process—but she was also nervous. Could this really be different?

The answer came with a phone call.

A member of the Dart care team reached out to her directly. The moment she heard the voice on the other end, Sarah broke down. She cried. She was scared. She didn’t know that so many people were battling the same type of cancer—and that support like this even existed. More than anything, she was terrified her medication wouldn’t arrive on time and she’d be left with unanswered questions about how to use it.

That’s when the Dart team member gently said:

“Don’t worry. You’re now with a company that stays up at night worrying about getting your medicine to you on time.”

That one sentence changed everything.

Sarah felt the shift immediately. She wasn’t just a case number or prescription ID. She was a person—a patient—surrounded by a team that understood the urgency and weight of what she was going through. From that moment on, Dart became more than a pharmacy solution. It became a source of comfort and consistency during one of the most uncertain times of her life.

Her medications arrived exactly when and where they were supposed to. Every delivery was backed by proactive communication, education, and a dedicated care team available to answer every question. Sarah never felt like she had to chase down support. Dart was already there.

Today, Sarah is continuing her treatment with confidence, knowing she’s not walking this path alone. She’s part of the Dart family—a community that puts patients first, always.

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At Dart, we believe that every patient deserves more than just a prescription. They deserve peace of mind. And we’ll never stop working—day or night—to deliver it.

*Name changed to protect patient privacy.